FAQs

How can I contact DroPrOnline?

You can email us at support@dropronline.com, where our customer service team will be happy to assist you with anything you need!

Do you ship worldwide?

Yes, we ship to most countries around the world.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of placing your order. Any requests after this time will be denied. However, once you receive your order, you can return it for a full refund.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don’t receive my order?
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable for customs duties and taxes once you receive your order. Import taxes, duties, and related fees may be charged upon arrival at your final destination, as determined by your local customs office. Payment of these charges is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details on charges, please contact your local customs office.

How do I return an item?

For information on returns, please contact our customer support team at support@dropronline.com, and we will guide you through the process.